As
a sector, e-commerce has also supported many ancillary businesses. The courier
service industry is one such sector which experienced enormous growth after the
boom in e-commerce. The need for courier management software also emerged as
the volume of deliveries increased. Big courier companies have resorted to
courier distribution technology and logistics software in this sense.
While
courier
management software plays a critical role in synchronizing the work
process, improving overall logistics management, and ultimately leading to
better customer engagement – there are a few challenges that this software
vendors are struggling to overcome.
Inherent challenges faced by courier
companies
While
the software's price along with its interoperability and scalability are major
factors that courier companies consider before selecting courier management
software – open source software risk along with high maintenance costs are some
of the industry's inherent challenges.
Since this software can be easily downloaded
and run with minimal capital investment on almost all platforms, small-scale
courier companies prefer it to the standard courier management software. The popularity of open-source courier management software has dampened the demand
for specialist courier delivery software, especially in emerging economies such
as China and India.
A standard program for courier
management software licensing, system design and configuration,
installation, training, and maintenance costs. While this expense may be
negligible for major players in the courier service industry, the cost is quite
high for small and medium-sized courier firms. Such businesses are often unable
to employ qualified IT personnel and continue to update the technology.
The
aspirations of consumers from delivery services have risen exponentially in the
current era of rapid business growth. This has driven companies to adopt
different strategies to streamline their courier services processes in order to
achieve customer satisfaction. The best way to achieve such streamlined,
efficient operations is by using courier management software solutions.
However,
interestingly, the advantages of turning to this courier and logistics
technology are still unknown to many courier companies. And, many current users
are not sufficiently equipped to manage the software in a way that gives them
an edge over their competitors. It is necessary for courier business software
vendors to educate and train end-users about the proper use of the former, so
that there is not only an increase in the adoption of these items, but also
that the courier companies may enjoy the much-needed advantage arising from the
use of this software.
Will the inherent challenges dampen
the growth of the courier management software market?
It is definitely quite far-fetched to conclude
that the challenges faced by this industry will have a negative impact on the
product's overall growth. These are definitely issues that require immediate
attention, but as the e-commerce industry grows and international trade becomes
a regular affair, the market for courier
software is likely to experience an increase. Indeed, industry analysts
expect a double-digit record by 2019-2021 from the global market for courier
management software. Furthermore, as companies are working towards an efficient
and transparent supply chain, it is essential to adopt full-time solutions such
as logistics software and courier delivery software.
If
you want to get a quick free demo of our cloud-based
courier software visit
us at https://sagarinfotech.com/ or you can directly call us at +91-
9311746788 or you can email us with your requirement at enquiry@sagarinfotech.com
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