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The Digital Mailroom: What It Is, Why It’s Important and How to Get It

 Digital mailroom: a modernised mailroom that focuses on automation and brings together online solutions, software and hardware that reduce costs and improve the entry and exit of mail.

Solutions for quicker delivery of the mail. Less mistakes in mail prep. Tools for saving you money. Send email from various locations and via several channels. Staff who monitor the mail process – not the paper, the invoices, the sorting and stuffing.

That’s not the digital mailroom of the future. This is today's mailroom!

The way businesses process mail is changing and advancing, opening up new and valuable opportunities for companies that are able to evolve and automate. No matter shape, size or form, the mailroom is still the hub for sending and receiving customer communications—everything from invoices and payments to financial and benefit statements. A digital mailroom can have a positive effect on e-mail delivery, invoicing and cash flow.

"More than 75% of every core back-up process is a manual process in a typical low-performing organisation."


When mail is prepared manually, without the use of automation and digital tools, it is opaque and highly prone to error. About 61% of the late payments in invoices are due to compliance or administrative problems, mistakes and missing invoices. On average, companies say over a third of their invoices are paid late. This is a lot of unpaid cash management. Businesses spend more than $20 billion annually on mail and packages that can’t be delivered. The real cost of undeliverable mail can be as much as $50 per mail piece or shipment.

"25% of credit institutions say their workloads are not managed by sufficient personnel.

Manual mail is often prepared with all the additional hands in the office. Companies are using automated processes fully supported by a digital mailroom to make incoming and outgoing mail processes more cost effective…read more

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