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How Delivery Management Software Boosts Customer Experience

 1. Provide your customers with various delivery options

People often know what they want from their delivery experience exactly. But they don't sometimes. And then, of course, those customers, no matter how much you offer, want more. 

The truth is that there is no perfect customer. And all those who walk through your door cannot be satisfied. Trying and considering it is pointless.The best thing you can do is to offer your customers the choice to deliver their orders to them. 

Delivery management software enhances your selection of delivery options, as it improves your operational efficiency. For standard offers such as 2-day, 3-day, 4-day or 5-day delivery, software decreases costs by increasing road density.


 

The more deliveries you have per route, the lower the order costs, and the more encouraging the use of your service by the customers. Spending on volume, vehicle type, capacity, destination, unique driver requirementsand other parameters specific to the customer's request, it is possible to personalise deliveries individually and assign them.

2. Allow customers to follow up on delivery

Not many customers used delivery to obtain products before the coronavirus outbreak. This is because people don't trust too much. You give customers the ability to see their order move around for space and time if it allows them to control the delivery progress. And that gives them peace of mind, ultimately.

More visibility means more control, not only. The situation is highly sensitive for customers…read more

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