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How to Overcome Challenges in Your Delivery Industry with Delivery Management Software

 In recent years, the ecommerce industry has seen a surge as various consumer-facing industries, such as consumer goods, medicines, home appliances, meals, and even groceries, have opened up to ecommerce.

The current pandemic situation has only emphasized this trend. All of this highlights the delivery industry as one of the most appealing to work in.

But, in the new digital economy, where consumers are constantly raising the bar, will success be easy? The truth is that no matter what industry you work in, the road to success is paved with obstacles.

Delivery Challenges by Industry, Consumer Goods

Customer Challenge:

Unpredictable Demand

During the festival or holiday season, there is a significant increase

Delivery time and location subject to change at any time

Timeframe:

Same day or next day delivery available

More than 2 and a half days is a deal breaker

Product Challenge:

Box Size cannot be uniform

Process Challenge:

Order and Inventory Management

Distribution – Apart from suburban warehouses, urban hubs also needed

Prioritizing, scheduling and allocation

Transportation or Fleet Management

Locating Customer address

Tracking orders and workforce

Grocery


Consumer Challenge:

Wants staples, fruits, vegetables, dairy, beverages and frozen items in the same order

Timeframe:

Scheduled same day/next day delivery

Product Challenge:

Dry Items can be packed beforehand, but not fruits, vegetables, meat and seafood

Packaging requirements are different

Ideal temperature ranges also vary

Process Challenge:

Inventory – Inefficiency can lead to order fulfilment errors

Urban distribution hubs are required for efficient delivery

Pre-cooling of transport equipment may be required

Prioritizing, scheduling and resource allocation

Transportation/Fleet Management

Tracking orders and workforce

Flowers

Customer Challenge:

Unpredictable Demand

Sharp surge during festivals/marriage season

Very quality conscious

Timeframe:

Scheduled pick-up and delivery same day/next day

Product Challenge:

Batch size will vary

Process Challenge:

Order Management

Scheduling and allocation

Locating Customer address

Tracking orders and workforce

Home Appliances

Customer Challenge:

Unpredictable Demand

Sharp surge during festival/holiday season

Expect free home installation along with delivery

Timeframe:

Scheduled delivery

Product Challenge:

Proper packing/unpacking and careful handling is critical

Process Challenge:

Order and Inventory Management

Transportation/Fleet Management

Scheduling and allocation

Training and background check of workforce

Tracking orders and workforce

Meals

These challenges may make it impossible for you to get started with the manual tools and techniques of delivery management that were used decades ago. An advanced Delivery Management Software, on the other hand, that takes advantage of location technology and Artificial Intelligence (AI) can help you overcome these obstacles and also generate healthy profits.

Let us see how:…read more

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