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Delivering Superior Customer Experience & Efficiency with Delivery Management Software

Let's say you delivered the wrong product to your customer, the delivery was delayed, or your customer had to wait longer to get the product. Any of these cases could cause you to lose business and harm your reputation.

In order to prevent these kinds of situations, make sure you have the right delivery management software in place:

By offering a comprehensive view of all deliveries, this delivery software allows you to keep track of delivery agents and their activities. A delivery agent can be assigned with a delivery duty as well as the timeline for delivery at any given time. As for delivery agents, they have access to a mobile app that renders all details about the customer's order, as well as letting them know in case of delays in delivery.

We covered all the information about delivery management software in order to make the selection process easier.

Here’s is what our coverage consists of:

  • What is delivery management software?
  • Delivery Management software features
  • Advantages and Disadvantages
  • Factors to consider

What is Delivery Management Software?

The purpose of delivery management software is to streamline the whole delivery process, from beginning to end. It helps End Customers as well as Delivery Drivers (Agents). Customers can track package statuses in real time and get all the driver details on the go. Meanwhile, delivery agents can automate dispatch and pick-up processes and receive optimized routes to reach their customers quickly. Furthermore, customers can track their packages in real time and have access to all the driver details.

What are the Features of Delivery Management Software?

Understand the features of Delivery management software and how it can benefit your delivery business before investing in it. Here are a few:

Real-time vehicle tracking: Real-time vehicle tracking allows managers to track the location of delivery vehicles while also providing end customers with shipment visibility.

Delivery Route Optimization: This feature optimizes delivery routes and provides the shortest and best delivery route.

Control Dashboard: View and control all delivery operations, such as new shipment allocation, vehicle and driver tracking, and communication, in one place.

End-User Tracking: Customers can track the delivery vehicle and driver, check the status of their orders, and rate their delivery experience.

Automatic Dispatch Management: Avoid the hassle of manually assigning delivery jobs by identifying idle drivers. It is possible to automate this process using delivery management software.

Past Delivery History: Access information about previous and current deliveries, such as order ID, order tracking number, customer delivery address and name, and so on.

What is Your Organization Size?

Depending on the complexity of the delivery operations handled, delivery management software is appropriate for various sized organizations. The requirements can be divided into two categories:

  • Small and Medium Size Delivery businesses: If your delivery company is small or medium-sized, with only a few delivery drivers and agents, you may require software that provides automatic dispatch and pickup, real-time vehicle tracking, delivery route optimization, and other features.
  • Large sized Delivery Business: Larger businesses can choose more advanced features like dynamic route optimization, heat maps to identify areas with higher delivery rates and allocate more drivers, and Electronic Proof of Delivery for the end consumer to rate and sign digitally.

Benefits of Delivery Management Software

Your company can benefit from Delivery Management Software in the following ways:

  • Increased Delivery Efficiency: Delivery Management Software allows delivery managers to track order statuses, mode of delivery, route taken, customer name and address. This can lead to improved deliveries and a better customer experience.
  • Error-Free Dispatch & Deliveries: Based on resource availability, the software can dispatch and schedule deliveries. It results in error-free deliveries.

Consider the Following Factors When Selecting Delivery Management Software:

When purchasing delivery management software, keep the following factors in mind:

  • Integrations: Check to see if the delivery management system you're considering purchasing is compatible with your existing software, such as warehouse and inventory management software, transportation management software, or eCommerce software.
  • User-friendly and support: Ensure that the software is simple to use and feasible even for non-technical people, as well as that the software provider provides excellent customer service.
  • Delivery Driver App: Check to see if the software includes a mobile app for a delivery driver. This should allow the driver to send messages to customers, record delivery notes, and provide electronic proof of delivery
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