As a sector, e-commerce has also supported many ancillary businesses. The courier service industry is one such sector which experienced enormous growth after the boom in e-commerce. The need for courier management software also emerged as the volume of deliveries increased. Big courier companies have resorted to courier distribution technology and logistics software in this sense. While courier management software plays a critical role in synchronizing the work process, improving overall logistics management, and ultimately leading to better customer engagement – there are a few challenges that this software vendors are struggling to overcome. Inherent challenges faced by courier companies While the software's price along with its interoperability and scalability are major factors that courier companies consider before selecting courier management software – open source software risk along with high maintenance costs are some of the industry's inherent chall...