Although it may come as a surprise, digital mailrooms have been around for more than 30 years. Despite the shift away from paper correspondence, digital mailrooms continue to be an important part of the Digital Transformation toolkit and journey. To reap the full benefits of a digital mailroom, the mindset must consider more than simply purchasing production scanners, installing them in the old mailroom, photographing every piece of paper as it enters the organisation, and emailing it to a member of staff or team email address. While most emails are routed to personal inboxes, many businesses use generic email boxes to receive electronic correspondence from both customers and suppliers. The same principles apply to these generic email boxes as they do to digital mailrooms – receiving emails and attachments in digital format does not represent digital transformation! Here are some things to think about when setting up your digital mailroom: Have somewhere for your digital mail to...